FAQ

24bestex.com is an online service, that you can use for safe and momentary conversion of the electronic currency. There are more than 1000 currency pairs on 24bestex.com.
Service launch date: January 8, 2016.
We have been listed on BestChange monitoring since August 25, 2017.
24bestex.com is the official exchanger for Perfect Money and AdvCash payment systems.
With the help of our exchange you can:

• Withdraw Bitcoin, Bitcoin Cash, Ethereum, Zcash, Ripple, DASH, Monero, Stellar, Litecoin, and many other top coins on Privat Bank or any other bank card;
• Recharge the account on EXMO.com exchange, deposit/withdraw money on Perfect Money, AdvCash, and PAYEER.

Work schedule – 24 hours.

You can write us in online-chat;
Send an e-mail on [email protected];
Call us on +380947100330.

To create an application You need to follow the instruction:

1. Choose the direction of the exchange (for example, in the column “You give” – Ethereum, in the column “You receive” – Bitcoin) and fill in the amount You would like to exchange or receive.
2. Fill in your information in the column “Personal information”, such as you e-mail, wallet number (account or card number) where you would like to receive money.
3. Press the button “Exchange” and after that the window with our payment details pops-up.
4. Copy our payment details and go you your wallet. Paste the amount stated in the application and our payment details. Confirm the transfer. Make sure that the amount was withdrawn from your account.
5. Then go back to our website and confirm the payment by pressing the “I paid” button. And it’s done.
6. After creating the application You will receive an e-mail with the status of your application.

We created a simple and beneficial partnership program. This program provides you the opportunity to receive bonuses from us if your friends use our services.
You can receive additional bonus from us in amount of 0,05 – 0,15% from the amount exchanged by the person, who used your referral link. In the future you will receive bonuses from all the exchanges of your referral.

The amount of the bonuses:

• 500-4999 USD — 0,05% of the exchanged amount
• 5000-9999 USD — 0,07% of the exchanged amount
• 10000-24999 USD — 0,10% of the exchanged amount
• 25000-49999 USD — 0,12% of the exchanged amount
• more than 50 000 USD — 0,15% of the exchanged amount

Our partnership program has 5 levels. Partner moves to the next level of the program automatically after your referrals exchange the certain amounts.
Everyone can earn with our partnership program. You just need to register on our website and use the special partnership link, that You can find in your profile in the section Partnership program.
It is welcome to use our advertising materials You can also find in your profile in Partnership program section.
Referral bonuses are allocated in Perfect Money USD, Advanced Cash currency right after the processing of the exchange application. You can submit a withdrawal application immediately after the referral money is allocated.
Minimum amount of withdrawal is 10 USD.

Go to the password recovery page (“Forgot password” button) and enter the registered e-mail (login). An email will be sent to your mailbox with a link to confirm the password recovery. You have to open the letter and go to the page. After confirming the change of the password, you can fill in a new password.

If you did not receive a letter confirming the email address within 24 hours from the moment of your registration, then, first of all, you need to make sure that you entered the correct email during the registration. In addition, some mail services may move such messages to spam folder or not deliver them at all. The following points can help you solve the problem:
1. Make sure that you entered the correct email at registration. Go through the registration procedure again in order to do that. If a message appears that the email address was already used, then it was entered correctly;
2. Make sure that you check the mailbox that you entered during registration. This is especially relevant for those who use several e-mails, or several family members use the computer;
3. Check the “Spam” folder;
4. Check your spam filter settings (if you use them);
5. Contact the technical support of your email service and find out, were there any limitations from their side.
If none of the points haven’t helped, contact the online support on our website.

A distinctive feature of Stellar/Ripple/Xem transfers between wallets is the additional verification of the transfer by indicating Memo/Destination Tag/Message. This is an additional field in the wallet or on the exchange, which must be filled in order not to lose the transfer.
They are unique and with their help, the exchange indicates who transferred the funds and on whose account they must be allocated.
Without specifying a Payment ID, you can lose coins during the transfer forever. About whether a Payment ID is needed or not, you will be informed in the payment instructions.

The Gas limit value is responsible for the processing speed of your transaction. The higher it is, the higher priority it will have on the Ethereum network. If you initially sеlect a too low Gas Limit, then the transfer can stay unprocessed for an indefinite amount of time. The main amount of payment in ETH will be returned by the network within 1-30 minutes, but Gas spent on the transaction fees will be lost forever.
You can see which Gas to sеlect when transferring from your wallet here, where Safe Gas Price is the minimum recommended fee, and Propose Gas Price is the priority fee.